Client Section & Resources / Frequently Asked Questions

• File Types

We recommend saving and sending your finished project as a PDF.

You may also send the file in the following types:
TIF, JPG, PNG, EPS, PSD, AI, INDD, and QXP.

We prefer that you send PDF, PSD, AI, INDD, QXP, and EPS files with outlined fonts and embedded images. PDF and EPS files are easier to handle and will likely speed up your turn-around. Remember to add crop marks, bleeds, and flatten your files before uploading.

If you have any questions, please feel free to contact us. 408 719-1100

• Color

We recommend always sending CMYK files. If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

Pantone PMS Colors:
If Pantone PMS colors are needed for your project we require that you specify the exact PMS and your colors will be matched to the CMYK equivalent.

Note:
Hard proofs are required for all color critical projects.

• Resolution

Large Format:
For large prints we recommend nothing less than 100dpi.

Offset Printing:
We required nothing less than 300dpi. Anything lower then the required minimum resolution may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

Vinyl Decals:
These type of graphics are a completely different process and require the file to be a vector image.

If you have any questions, please feel free to contact us. 408 719-1100

• Bleeds & Crop Marks

Bleeds:
Graphics must extend further than the cut line approximately .25" or no less than .125".

Crop Marks:
These are required for all projects.

Note:
Please keep all text and anything you do not want cut at least .25" inside the cut line.

• Transparency Issues

Any transparency issue can be resolved before saving your file. To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending. All of these effects will cause transparency problems.

• Banding Issues

There are many different variables that can cause banding. Banding can be caused by the program that it is exported from, such as Indesign, Illustrator, Photoshop, or Corel.

Artwork:
Too many gradient steps going from a very light color to a dark color, in a small area.
Very little gradient steps going from one color to few shades off, in a large area.

Solutions:
When printing for Large Format check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition. Some banding colors may become inevitable.

Here at Nikos we have special techniques to dramatically minimize the appearance of banding and will contact you if this is needed.


• Local Delivery

We can deliver locally within the Silicon Valley Bay Area. Just let us know when and where and we'll get it there.

• Drop Ship

We can blind drop ship projects to your customers. Simply specify "Drop Ship" and provide the address and contact info. The order will ship with your company name and contact info.

• Shipping Services

• UPS and FedEx
• Shipping on your account is optional.
• Special packaging, kiting and shipping crates are available.
• Shrink wrapping is also available.

• Will Call

Just let us know that your project is for Will Call and it'll be waiting for you as soon as it's completed.

• Turn Around

Our turnaround times refer solely to production and scheduling. If your order completes after 4:00 PM it may not ship or be available for pick-up until the following day. Delivery orders will be delivered on the next scheduled day for local deliveries.

Note:
It is our goal to release all jobs as soon as they are completed. The last day of your turn-around is not a guaranteed "in hands" date.

• Rush

When you have an overly cramped timeline to complete a project, corners have to be cut but we'll do everything we can possibly do to deliver on time without sacrificing quality.

• Reseller Certificates Form & Download

To apply for tax exemption, please make sure all areas are filled out and that your information is correct.

Electronic:
Download the reseller Certificate form and enter your information as well as your resale permit number and email to info@nikosmedia.com.

Fax:
Download the reseller Certificate form and enter your information as well as your resale permit number and email to 408 719-1110

Download >>